Support

A real person reads these messages.

A bug, a question, a subscription that will not budge: write to us. We answer within forty-eight working hours. Tell us your iPhone model and what you were doing when the problem happened. This helps us understand the problem.

Reaching us

By email
contact@agnus-app.com

Cancel my subscription

iPhone Settings → your name (at the very top) → Subscriptions → Agnus → Cancel subscription.

Cancellation takes effect at the end of the period you already paid for: you keep the app until then. Deleting the app is not enough to cancel.

Get my subscription back on a new iPhone

In the app, on the price screen: “Restore a purchase”. You need to be signed in to the same Apple account you bought with.

Get my streak back after changing phones

Only if you had created an account: open the app, tap “I already have an account”, and sign in through the same door as before (Apple or Google). Your streak comes back exactly as it was.

Without an account, the data lived only on the old phone and cannot be recovered.

Delete my account and my data

Open Agnus Settings, then your account, then account deletion. You will be asked to confirm. This deletion does not cancel your Apple subscription. For help, write to contact@agnus-app.com.

I am not getting my daily reminder

Check Settings → Notifications → Agnus → Allow notifications. Also check that a Focus mode is not active at the time you chose.

If you are in a bad place

Agnus is a support tool, not medical care. If you are thinking of hurting yourself, call your local crisis line. In France, call 3114: free, anonymous, twenty-four hours a day.